Privacy Policy

The data described here is controlled by AL JAMEEL FOR TRADE AND MANUFACTURING FOOD (L.L.C.), trading as Al Jameel International Egypt.

Registered name

AL JAMEEL FOR TRADE AND MANUFACTURING FOOD (L.L.C.)

Headquarters

Apt 11, Third Floor, Bldg 5, Al Gawhara Buildings, Block 18030, Nagib Mahfouz St., Ninth District, Obour City, Egypt

E-mail

egypt@aljameelfood.com

Telephone

+20 10 7000 0553

This policy covers the company's internal analytics platform, the Al Jameel Sales phone app and our business messaging assistant. It applies to our employees and to our customers' business contacts.

These are internal business tools, not consumer products. There is no public sign-up: accounts are created by the company for its own employees.

We do not sell personal data, we do not share it for advertising, and we do not use it to train AI models.

Live location is the most sensitive part of the app, so it is set out in full:

• When: location is recorded only during the representative's own scheduled working hours, never outside them — apart from the single point the representative records when checking in at a customer.
• How often: about every 2 minutes or every 100 metres, whichever comes first; readings taken offline are sent when the connection returns.
• Why: for representatives' safety and to confirm the visits assigned to them. We use it for nothing else.
• Who sees it: the representative's approver (direct manager), the company's CCO (chief commercial officer), the company's CEO and the platform administrator. No one else.
• How long: the location trail is kept for 90 days and then deleted automatically.
• Requirement: agreeing to the location terms and keeping location on are required to use the app during working hours, because the purpose is safety and verifying visits. The agreement is recorded with its text and time.
• Stopping it: you can switch location off at any time in the phone's own settings and recording stops at once; the app then cannot be used during working hours until it is back on, and your approver sees that location is off.
• Company switch-off: the platform administrator can switch location sharing off for everyone, or pause it for one representative; recording stops while it is off and location is not required during that time.
• Withdrawing: you can withdraw your agreement at any time from the working-hours screen in the app. The withdrawal is recorded alongside the earlier agreement, and the app cannot be used during working hours while the agreement is withdrawn.
• We do not track calls, messages or a representative's own photos.

Access is limited by role. A representative sees their own data; an approver sees their team's; authorised management sees what its role needs; finance staff see the payment-claim photos they verify. We give no one else access.

We use service providers who process data on our behalf and on our instructions only, solely to deliver their service to us, and who are bound to protect it to the same standard as this policy.

Some of these providers operate outside Egypt, in the European Union and the United States. We protect the data with contractual commitments to equivalent protection, and send a provider only what its service needs.

You may ask to see, correct or delete your personal data, object to its processing, withdraw your consent, and complain to Egypt's Personal Data Protection Centre.

To use a right, write to egypt@aljameelfood.com and we will answer within 14 days. For deletion, see the next section.

You can ask for your account to be deleted in the app — More, Settings, Privacy, «Request account deletion» — or on the dedicated web page. What is deleted and what is kept is set out at the account deletion page.

The app and platform are for adult employees only. We do not knowingly collect data from anyone under 18.

Data is encrypted in transit, access is restricted by role and protected by sign-in, and administrative actions are logged. If a breach affects your data we will notify the authority and the people affected as the law requires.

We change this policy when what we collect or how we use it changes, and update the version and date above. If the location terms change, we ask for your agreement again in the app.

Version history

• 2.1 · 7 October 2026 — Two corrections: crash reports are kept with the account they came from for 1 year, with e-mail addresses and phone numbers removed from the error text; and «battery level» was removed from the location data, because it is never sent.
• 2.0 · 5 October 2026 — Full rewrite: Arabic and English, live location during working hours, the processors table, retention, your rights and account deletion.
• 1.1 · 1 October 2026 — Plainer wording and stated retention periods.
• 1.0 · 25 September 2026 — First published version.

Questions about this policy or about data we hold about you: egypt@aljameelfood.com